FAQ's

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What is a Hidden Fence?

A hidden dog fence is a pet containment system: a dog-training device that uses training and an audible warning combined with a rising stimulation to boundary train your pet. With a hidden fence, your dog will have the freedom to run and play in your yard without a chain, leash or your concern.


Can you customize the installation to our yard?

                            

Yes. We can cover up to 100 acres. We always look for the best way to keep your dog away from areas such as gardens and driveways. In residential areas, we recommend blocking the sides of the house so your dog cannot go from the back yard to the front. With a properly designed boundary, your dog will safely avoid swimming pools and unappreciative neighbors. We can even close off rooms and stairways inside your home. Since dogs cannot dig under or jump over the hidden dog fence, this system is an ideal alternative to traditional fencing at a fraction of the price. Many people also employ hidden dog fences to reinforce existing fencing that their dog has found its way around.


Will it hurt my dog?
No. During training, your dog will barely feel the correction. It will learn to back away from the flags by the beep of the collar. Thanks to our professional training, your dog will receive a minimum of discomfort. We will help you choose the stimulation setting to suit your dog based on its personality and disposition. After just a few training sessions, your dog will adhere to the warning tone and rarely experience the stimulus. Very soon your dog will begin to avoid the stimulus and its new freedom will far outweigh any concerns you have over the mild stimulation.

How does a Pet DeFence hidden dog fence work?
We offer an exclusive Triple Zone safety feature. The receiver on the dog's collar will sound a warning tone if it approaches the boundary. With proper conditioning, your dog will learn this means it must back off. Should your dog not heed the warning tone, or continue farther into it, our receiver will deliver a harmless but effective static correction. If it goes further still, our receiver will increase the intensity of the stimulation, while continuing to deliver the audible warning.

How does the Pet DeFence collar work?
A small and lightweight receiver is located the dog's collar. It picks up a digitally encoded signal from a wire buried around your yard, gardens or pool. Dogs as small as 3 1/2 pounds can comfortably wear the Pet DeFence collar. The receiver is 100% waterproof with a commonly available battery. We are the only brand whose batteries are readily available at the hardware or grocery store. The lifetime manufacturer's warranty even covers dog chews, broken prongs, wear and tear and the electronics. Properly fitted, the collar should be snug.

Is there training involved and how long until our dog will get the idea?
Yes. The stimulation and audible tone are important, but the training is the most important aspect of the fence.

Pet DeFence is proud to offer exclusive training methodologies recognized by the International Association of Canine Professionals. No two dogs are alike, therefore, we tailor our training to each dog. Using our unique "GentleStart" and "SafeYard" training methodologies, your dog will quickly learn its new customized boundaries. Most Pet DeFence customers find it takes surprisingly little time to train their dogs to stay in the yard. With proper methodology, patience and praise, in about week or so of training, your dog will soon be content, safe and secure at home. Remember, training time varies with each dog.

What if it does not work on our dog?
We are so confident of the quality and effectiveness of our products that we offer a money-back guarantee.

Our hunting dog was trained with a shock collar, will this mess the dog up?
The training we offer is customized for every dog.  Dogs that have been previously trained or possibly abused and frightened by training with a shock collar, bark collar, or fence training collars come to us with bad information that your dog might exaggerate and min-understand.  Your dog may try to use their experience to respond in a way that is incorrect causing learning problems, manifesting as stress, confusion and fear.  However, our specialized GentleStart and SafeYard training protocols were designed with dogs like this in mind.  We cannot change a dog's history of former training or abuse.  However, if you tell us before we start training, we will customize a low stress, fun, training program for your dog based on his current state of understanding of electronic collars.  Let's talk before you decide that this will or will not work for your dog.

Our dog was trained with a bark collar, will this work with our dog?
The training we offer is customized for every dog.  Dogs that have been previously trained on bark collars come to us with no knowledge of how a fence works, but often stress quickly over the shock of the fence collar. Afterall, he did not bark and therefore should not have been shocked, right?  Your dog may use their experience to respond in a way that is incorrect causing learning problems, manifesting as stress, confusion and fear.  However, our specialized GentleStart and SafeYard training protocols were designed with dogs like this in mind.  We cannot change a dog's history of former training.  However, if you tell us before we start training, we will customize a low stress, fun, training program for your dog based on his current state of understanding of electronic collars. 


Our dog was trained on a fence before and it really freaked him out, will this work with our dog up?
The training we offer is customized for every dog.  Dogs that have been previously trained or mis-trained on a fence collar will come to us with bad information that might cause your dog to exaggerate his response to the flags or the shock.  Your dog may try to use their experience to respond in a way that is incorrect causing learning problems, manifesting as stress, confusion and fear.  However, our specialized GentleStart and SafeYard training protocols were designed with dogs like this in mind.  We cannot change a dog's history of bad habits or previous incorrect fence training.  However, if you tell us before we start training, we will customize a low stress, fun, training program for your dog based on his current state of mis-understanding of fence collars.


What kind of wire does Pet DeFence use?
We protect your investment with UL-approved wiring made exclusively for the application of direct burial in your yard. In fact, every aspect of our system uses UL approved components, from the receiver on your dog, down to the wire and hardware for the system.

Exclusive lightning protection
                                                    
What about lightning?
Pet De Fence was the first company in the KC Metro area to offer  professional Panamax lightning protection packages on every professional hidden dog fence. They have a lifetime warranty with a field life expectancy of 500 years! According to the National Electrical Code, they are the only acceptable grounding device for hidden dog fences in the Kansas City market. This gives our customers peace of mind during our frequent lightning storms. No transmitter or transformer sold by Pet De Fence and protected by a Panamax "Isolated Loop Protector" has ever failed from either a lightning strike or power surge. This saves you time, trouble and money. It also protects your dog. Isn't that what this fence is all about?

Why is professional lightning protection important?
The buried wire in a hidden dog fence can pick up lightning-induced currents from several hundred feet away. Lightning currents can be up to 100,000 Amps, with voltages into the millions. If lightning has ever struck on or near your property, if you live on a hilltop or in a lake community or if your home requires a large loop, then you have even greater need for proper grounding of your hidden dog fence.

Is it OK to use install a separate ground rod or attach a ground line to my electrical outlet to protect the loop and transmitter?
No. Simply put, it is a violation of The National Electrical Code (NEC) Article 250-106 for Lightning Protection Systems.

How do I change the battery or the shock level?
Please click on the FENCE Help button on the top of this page.

We don't have a dog yet. Can you help us pick one out?
The following link may help:



Why trust your dog's life to Pet De Fence?  Compare for Yourself!
Location:
We are conveniently located in Johnson county.  We are the only factory authorized Pro dealer in Johnson county and have been in business since 1994 with thousands of satisfied customers and dogs.

Reputation:
Our reputation is our most cherished asset. Over 60% of our customers come from referrals by satisfied customers, veterinarians and dog trainers.

Extensive Product Warranty:
Backed by a lifetime manufacturers' warranty.

Veterinarian backing:
Twenty-nine local vets trust their own dog’s lives to Pet De Fence. Many others recommend us exclusively.

Triple-Zone Feature:
Our unique and exclusive Triple-Zone feature automatically increases the correction should your pet attempt to run-through the boundary. The increasing stimulation encourages your dog to return to the safety of his yard. This feature allows us to give your pet far LESS stimulation than competing brands, while still maintaining your pets' safety and your peace of mind.

Safety:
1. Safety shut-off to protect from over-correction. See "Over Correction Protection" below.
2. Digital signal. Just as your cell phone can't ring unless someone is calling, neither can our collars falsely activate in front of TV's, microwave ovens or other electronic devices.

Commonly available batteries:
We do not continue to charge you after the sale. Other companies require you to send them money every three or four months to maintain their expensive battery plan. Plus, with Pet De Fence,  you will not have to rely upon your dog telling you when it is time to replace the battery because it has left the yard. Instead, our system will warn you a week in advance with a LOW BATTERY INDICATOR light on the collar. Our batteries are readily available at grocery stores, hardware stores and convenience stores. Typically, you will need two batteries, two times per year.

Smallest and lightest receivers:
Pet DeFence offers the smallest and lightest collar receivers in the industry.

Over-correction protection:
For your peace of mind, we offer Over'correcting Protection. This exclusive feature automatically interrupts the stimulation after 10 seconds in the unlikely event your dog becomes "trapped" in the correction field.

Waterproof:
The collar receiver is encased in a high-impact ABS thermoplastic housing. It is 100% water proof. As long as the collar remains sealed, your dog can even swim without damaging the collar.

What are the local ordinances for a hidden dog fence?
Following is an incomplete listing of some of the local ordinances, if yours is not listed, please do an online search for yourself.
Kansas City Kansas: http://www.kckpd.org/files/u1/AnimalControlOrdinances_Index.pdf
Leawood, KS: http://www.leawood.org/pdf/Leawood%20City%20Code.pdf
Overland Park, KS: http://www.opkansas.org/Resident-Resources/Electronic-Fence-Regulations
Olathe, KS: http://www.olatheks.org/Police/AnimalControl
Lenexa, KS:
Shawnee, KS:
Gardner, KS:
DeSoto, KS:
Eudora, KS:
Lawrence, KS:
Louisburg, KS:
Paola, KS:
Parkville, MO:
N Kansas City, MO:

Call 913-345-2533 and ask for your free estimate!

©Copyright 2004-2013 Pet DeFence, Inc. All Rights Reserved.
"SafeYard™" is a trademark of Pet DeFence, Inc.  All Rights Reserved.
"GentleStart™" is a trademark of PetCare Hidden Fence. All Rights Reserved.

All references to Invisible Fence® on this site are registered trademarks of Invisible Fence.Pet De Fence, Inc. makes no claim to be part of the Invisible Fence®, DogWatch®, PetStop®, DogGuard® or Contain-A-Pet® companies.
Dog Watch®, Pet Stop®, Dog Guard® and Contain-A-Pet® are registered trademarks of their respective companies