LINK Receiver Charging – This video is from a friends website. If you have questions after viewing it, please call us at 913-345-2533 x 2. Thank you.

Troubleshooting A LINK receiver

Several Possibilities of things that might have gone wrong with your high tech receiver:

  1. The battery in your LINK receiver needs charging. – Likely
  2. Your charging stand is dead – Possible 
  3. Your charging stand is plugged into an electrical outlet that does not have power.  – Not likely
  4. You have not accepted a program update that I sent your LINK receiver – Possible, but you should know this because there would be an alert on the APP on your Smartphone.
  5. Our APP is dependant upon the newest OS for your Smartphone. Therefore, if you have an OS update available for your Smartphone, please accept it. – Possible
  6. Pet Stop updates the LINK app for your smartphone, so please be sure you have your apps set to auto-update so you always have the latest and most up to date LINK app. – Possible

And, Just so you know, the 4 digit PIN for your LINK is the last 4 digits of your LINK’s serial number.  When we originally set up your receiver, we included the last 4 digits of the serial number as part your dog’s receiver name. For instance, you might see a receiver that you might connect to in your LINK app. The receiver might be called: “Ginny Smith – 0886”. In this example you PIN was originally set to the last 4 digits, therefore your PIN = 0886 and of course Ginny is your dog and Smith is your last name.

Please always try the following troubleshooting steps. If you ever run into any issues the first course of action is to accept and update your Smartphone with any new programs that you see have been sent to you by me dealer (me). 
After updating your LINK app follow the steps below in order: 
1) Verify that your LINK receiver shows up in your app. If not, go to step 2. If your receiver does show up go to step 3.
2) If your LINK receiver does NOT show up in the app, then put your LINK receiver in the charger. It is most likely that the battery needs a fresh charge for a few hours until the lights on the charger stop flashing and go steady RED or GREEN. After you take the collar out of the charger, try to connect within the next 60 seconds if you connect, you are done. If it does not show up in the app, call us. If it shows up and you cannot connect, proceed to step 3.
3) If your collar shows up and you still cannot connect, turn your phone off and back on. After restarting your phone, put the collar in the charger for a few minutes. Take the collar out of the charger and try to reconnect within the next 60 seconds. This is a back way in and you will not need a PIN for connecting. If your LINK shows up and you can connect, then you are fixed. 
Note: When you put your LINK in the charger, sometimes you need to give an extra push to properly seat the three contact points. If nothing happens, try a different electrical outlet.

There are 3 possible outcomes when you place your receiver into the diagnostic charging cradle:

1) Normal with battery partially charged before the charge: When the contacts are complete, the charger should flash RED-flash GREEN-flash RED flash etc. and the LINK makes a BEEP BEEP BEEP for 5 seconds or so. This is normal behavior. If it BEEP BEEP BEEPed at that stage then it meant there was still some charge in the battery when you put it into the charger. At the end of the charge cycle, the receiver will BEEP BEEP BEEP again and show a steady green light. That is normal and means all systems checked out OK.

2) Normal with battery drained before the charge: When the contacts are complete, the charger should flash RED-flash GREEN-flash Red-flash etc. and LINK does not BEEP BEEP BEEP. This is normal behavior. If it does not BEEP BEEP BEEPed at that stage then it meant that there was NO charge in the battery when you put it into the charger. At the end of the charge cycle, the receiver MAY BEEP BEEP BEEP and show a steady RED light. That is normal and means all systems checked out OK except that the battery was drained before the charge. I suggest you put the LINK back into the charging stand again for 30 seconds to see that it goes BEEP BEEP BEEP. When it does, you are assured that the receiver battery is charged and has passed the systems check.

3) Abnormal with no battery charge before the charge and maybe a bad LINK: When the contacts are complete, the charger should flash RED-flash GREEN-flash RED etc. and might go BEEP BEEP BEEP for 5 seconds or so. If it does not display any flashing lights or beeps, then it has failed and either the outlet is bad, the charger is bad, or the LINK is bad. 
A) Try a different electrical outlet
B) If you have another charger, try it.
C) If you have another LINK try that one in the charger.
Contact me with results indicating you have a bad LINK or charger.